GUESTPIX Refund Policy and How to Request a Refund

We understand that things do not always go to plan. Here is how our refund policy works and how to get in touch if you need help. 

Accidental or duplicate purchases 

If you purchased a package by mistake or accidentally purchased twice, contact us as soon as possible at customercare@guestpix.com. We handle these cases promptly. 

Change of mind 

If you have changed your mind after purchasing, get in touch with our team. Refund eligibility may depend on whether your gallery has been accessed or used. 

Cancelled events 

If your event has been cancelled please reach out to us. Include your order details and we will review your request and do our best to assist you. 

What to include in your refund request 

• The email address used to purchase 
• Your order or event ID if you have it 
• The reason for your request 

GUESTPIX for Business subscriptions 

To cancel a Business subscription, contact our team at customercare@guestpix.com. You can read more about what happens to your content if you cancel in the related article below. 

Disputes & Chargebacks

If you're considering lodging a dispute or chargeback with your bank, we kindly ask that you contact us first. We will respond to your email within 24-48 hours and can usually resolve the issue much faster than going through a bank dispute. Once a chargeback is lodged with your bank, we are unable to process a refund request. For the fastest resolution, please reach out to us directly at customercare@guestpix.com

Note: Refunds are assessed on a case by case basis. Contacting us promptly gives us the best chance of helping you.