Refund and Cancellation Policy

Refund & Cancellation Policy

We want to make sure you have the best possible experience with GUESTPIX. We understand that sometimes things happen, and you may need to cancel your event or request a refund. We are here to help. Below are the details of our refund and cancellation policy:

Refund Eligibility

We offer a full refund in the following cases:

• Change of mind within 14 days of purchase: If you change your mind within 14 days of purchasing your GUESTPIX gallery, you are eligible for a full refund.
• Cancelled event: If your event is cancelled, you are eligible for a full refund, or you can put your gallery on hold to use for a future event.

If you meet the above criteria, simply contact our Customer Care team at customercare@guestpix.com. We will process your refund request and credit the original card used when making the purchase. Please allow up to 10 business days for the refund to appear on your statement.

After your event: If you’ve already used your GUESTPIX gallery, please reach out to our customer care team at customercare@guestpix.com. Refunds may not be applicable after your event date and if you have used your gallery, but we will do our best to resolve any issues.

Disputes & Chargebacks

If you're considering lodging a dispute or chargeback with your bank, we kindly ask that you contact us first. We will respond to your email within 24-48 hours and can usually resolve the issue much faster than going through a bank dispute. Once a chargeback is lodged with your bank, we are unable to process a refund request. For the fastest resolution, please reach out to us directly at customercare@guestpix.com

We are here to ensure that you have the best possible experience with GUESTPIX. If you have any questions or concerns, please don’t hesitate to contact our Customer Care team – we're always happy to assist!