I'm Experiencing Issues Individually Downloading Photos?

Why isn’t the download working properly?

This usually happens when the gallery is opened using Apple’s QR code scanner or a third-party QR code app. In these cases, the gallery may open inside a built-in web viewer instead of a normal browser, which can limit functionality - especially downloads.

What’s the best way to open the gallery?

As GUESTPIX is a fully web-based platform, it works best in a standard browser like Safari or Chrome.

How can I fix this?

We recommend either:

• Scanning the QR code using your iPhone’s native camera (not a QR app), which should open the gallery in Safari
• If you’ve already opened it via a QR app, tap the Safari icon to switch into a full browser before downloading
• Access and open your Magic link in a normal browser (Chrome/Safari) then try again to individually download images

This should give you the best experience and full functionality.

Alternatively, you have the option to generate a ZIP file of all your photos at once via your host dashboard if you would like to download everything all at once.

If you are still experiencing issues with downloading, please reach out to our team at customercare@guestpix.com