My payment won't go through what can I do?

We accept payments using credit cards Visa, Mastercard, AMEX, JCB, Apple Pay & Google Pay.

Occasionally, we find that some Community Credit Unions and Bank Associations require more information for the payment to go through. If this is the case for you, we recommend you get in touch with your bank and let them know you are trying to purchase from GUESTPIX.com.

We can also send you a separate payment link which captures more information such as your billing address and phone number associated with your card. We find this can help with the success rate of payments transacting.

Note: We don't store any credit card or payment information. We use a the global payment provider Stripe across all transactions. 

If your payment hasn't gone through and you have been in touch with your bank, please contact us via customercare@guestpix.com and we'll send you a new payment link. Once your payment has been accepted through Stripe, you'll be directed to our GUESTPIX platform where you can start setting up your event details. 

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